Global Leadership Summit notes day one, part one

Global Leadership Summit notes day one, part one

I attended the Global Leadership Summit (GLS) on Thursday and Friday this week.  I attended for the first time last year and really enjoyed it.  This year was wonderful as well, and I encourage you to check it out if you haven’t.  There is an app (free) called GLS Next that has a lot of great content and will give you an idea of what to expect.  There is a Christian focus, as the summit was started by Bill Hybels, founder/pastor of Willowcreek Church in Chicago.  I feel that not matter what your religious background, however, you can take away a lot of inspiration from the summit. Here’s some of my notes – I am looking forward to digging into this more!

Bill Hybels 8-10-17

Most recent book Leading from Here to There

Armed with enough humility, anyone can learn from anyone.

10yo Billy – substitute teacher, Billy was able to get everyone to slam their desk lids at the same time, scaring the teacher.  Teacher told him that he is a leader and needs to use it for good – planted the leadership seed

Server at a hotel – gave great service.  Bill talked to her and told her what a great job she was doing and asked if she planned to do this long-term; said she actually signed up for hotel management classes the day before.  That night she wrote him a note and left it for him the next day.  She was so excited she could barely sleep and she wanted him to know how much it meant to her – she had never had someone believe in her before.

  • Thank someone that helped you
  • Commit to planting seeds in the young

Epidemic of disrespect

  • 25% of employees in 1998 report being treated rudely in the US workplace
  • 50% in 2015
    • Book – Mastering Civility by Christine Porath
      • The performance of a person being disrespected decreases by 50% until the issue is resolved
      • Customer service is also affected
    • Respect Everyone Always sermon during election


  1. Leaders must set the example on how to differ without demonizing each other.
  2. Leaders must set the example of how to have spirited conversations without “drawing blood”.
  3. Leaders must not interrupt others who are talking and must not dominate the conversation.
  4. Leaders must set the example of limiting their volume levels and refusing to use “incendiary” or “belittling” words that guarantee to derail a discussion.
  5. Leaders must set the example of being courteous in word and deed….to everyone at every level.
  6. Leaders must never stereotype.
  7. Leaders must apologize immediately when they are wrong, instead of denying or doubling down.
  8. Leaders must form opinions carefully and stay open minded if better information comes along.
  9. Leaders must set the example of showing up when they say they are going to show up and doing what they say they are going to do.
  10. Leaders must set “Rules of Respect” for everyone in the organization and enforce them relentlessly.

Civility Code

  1. We will greet and acknowledge each other.
  2. We will say please and thank you.
  3. We will treat each other equally and with respect.
  4. We will be direct, sensitive, and honest.
  5. We will address incivility whenever it occurs.


“I am not asking you to merely tolerate each other.  Tolerance is for cowards.  Being tolerant requires nothing of you but to be quiet and not make waves, holding tightly to your views and judgments without being challenged. Do not merely tolerate each other. Work hard!  Move into uncomfortable territory and seek to understand each other.” – Randall Stephenson AT&T


As a leader in your organization everyone is looking to you to set the standards/code of conduct


Pope Francis – one of the top leaders in the world, teaching how to respect everyone


Succession planning


God has written a better story than Bill (or we) could have.  Sometimes He writes an ending we don’t know we need.  God told Bill that he’s at the end of his Willow season.  He’s now starting to get excited about the new chapter.  Maybe God is writing an ending to a season in your life – be open to it; talk about it.

  • Book – Necessary Endings by Henry Cloud


  1. Spend 15 min each morning to read and reflect on your life – “chair time” – there is an absence of reflection time nowadays that leads to crashes
  2. Make this year the year of the grander vision – get behind an organization – at some point mere financial success should bore you
  3. Measure the health of your organizational culture – will only ever be as high as the top leader
  4. Everyone wins when a leader gets better – what is your betterment plan for the next year?
  5. Are you leading at home as well as at work? What do you call a billionaire with 3 divorces and estranged from their kids? A success.  The world still measures success this way – make sure YOU know what is important.



  • Encourage others
  • Embrace endings

Sheryl Sandberg 8-10-17

Book – Option B

(missed the first part of talk) Husband Dave died

How to respond to someone who is grieving

  • Acknowledge what someone is going through but point out how they are contributing
  • We need to show up for each other

It’s ok to be happy again

At the end of the day, write down 3 things that brought you joy

Vision and values – anyone with both can be a great leader

As a leader, make it easy for people to give you feedback. When doing evaluations, ask your employees how YOU can do better and encourage open, honest communication with the goal of improving your performance and leadership style

Colossians 3:23 “Whatever you do, work at it with all your heart, as working for the Lord, not for human masters.”

There is a lot more to come!  I’d love to hear your thoughts and feedback, whether you have attended a GLS or not.

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